We have a vacation home in Parrish, our AC wasn’t working on Sunday night for a family vacation and we called TSI. Rocco immediately called us back and was here first thing Monday. He identified that our fan motor was going bad. Not only did he fix the motor, but he contacted the Manufacturer and found out that our Builder had not registered us as the owner. So he worked with the Manufacturer to get this covered and then register it for any future problems. In a time when Customer Service is normally not good, TSI and Rocco went above and beyond to make sure our vacation was a Cool one! Thank you TSI we truly appreciate it.
During our semiannual cleaning yesterday Rocco discovered black mold that had appeared during the three months vacation we had just returned from. He quickly gave us three options to choose from to mitigate the problem. He explained them all to me and after discussing with my wife later we called Rocco back with our choice. We are most happy with the fact that an appointment was made for the next day. He showed up as promised and quickly and efficiently solved our problem. We are very relieved to have had this rectified so quickly.
We highly recommend TSI to anyone and especially Rocco who was prompt, presentable and efficient.
I was in a bind on a real estate purchase contract and I needed someone to inspect the unit that day. They came out the same day and only charged me for a basic cleaning service, provided me with the report I needed and came back out 30 days later to clean and service my AC after I moved in. Great customer service and incredibly fast response time.
They always sent out the best technicians to my house. The installation went quick and smoothly. Thank you for providing such a great service.
A belated thank-you to your tech Luis, he is the greatest! I really appreciated his professionalism, politeness & knowledge when he serviced my A/C in May of 2017. Please let him know.
The staff in Technical Services is very professional and polite! Thank you Matt and Jesse for the great job!